Privacy Policy

1. Information We Collect

When you contact us or request a quote, we may collect your company name, contact name, email address, telephone number, material and quantity requirements, requested delivery date, project or part name, selected manufacturing services, project notes, and any drawings, CAD files, spreadsheets, documents, photographs, or other files you choose to provide.

Our website and hosting providers may also collect limited technical information such as your IP address, browser and device type, pages viewed, referring page, timestamps, and security or performance data.

2. Why We Use Information

• To review and respond to questions and quote requests.
• To assess manufacturability, pricing, lead time, materials, tooling, and production requirements.
• To communicate about current or potential customer and supplier relationships.
• To operate, secure, troubleshoot, and improve the website and RFQ service.
• To maintain appropriate business, tax, legal, quality, and production records.

3. Engineering Files and Project Information

Files submitted through the quote form are used to evaluate and support your request or project. We do not sell submitted drawings or use them for unrelated advertising. Please do not submit third-party confidential information unless you are authorized to do so. If your project requires a separate non-disclosure agreement, contact us before submitting sensitive files.

4. When Information May Be Shared

We may share information with service providers that support website hosting, secure RFQ transmission, email, file storage, information technology, and business operations. These providers may process information only as needed to provide their services. We may also disclose information when required by law, to protect legal rights or security, or in connection with a business reorganization or transfer.

5. Cookies and Website Analytics

The website may use essential technologies and privacy-focused performance or security analytics provided through Cloudflare. These tools help us operate the site, understand aggregate traffic, and protect against abuse. You can control cookies through your browser settings, although blocking essential technologies may affect site operation.

6. Retention

We retain personal information, quote details, and project files only for as long as reasonably needed for the purposes described above, for an ongoing customer or supplier relationship, or to meet legal, accounting, quality, warranty, and recordkeeping requirements. Information that is no longer required may be securely deleted or anonymized.

7. Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed to be completely secure, so please contact us before sending exceptionally sensitive or export-controlled information.

8. Access, Correction, and Questions

You may ask whether we hold personal information about you, request access or correction where applicable, or raise a privacy concern. We may need to verify your identity before responding and may retain information where required by law.

9. Changes to This Policy

We may update this policy as our website, services, or legal obligations change. The latest version will be posted on this page with a revised update date.